Frequently Asked Questions

Answers to our most common questions

Do you ship internationally?
Yes, we ship worldwide from our workshop in Nigeria. Delivery typically takes 7 to 14 business days after dispatch. You will receive tracking by email.
Which couriers do you use?
We partner with DHL Express and Aramex for reliable global delivery.
How long is production before shipping?
Our dresses are made to order. Please allow 3 to 5 business days for production before your order ships.
Will I pay customs fees?
Customs duties or taxes may apply depending on your country. These fees are set by your local customs office and are the customer’s responsibility.
Can I return my order?
We offer store credit for returns requested within 14 days of delivery. Items must be unworn, unwashed, and returned with tags attached. Sale items are final.
How do I start a return?
Email info@zainaco.com with your order number and the reason for return. Our team will guide you through the steps.
Can I cancel or exchange?
Cancellations are accepted within 8 hours of purchase. Exchanges are available for defective, damaged, or incorrect items.
What currency will I be charged in?
Prices are shown in your local currency for browsing convenience. Final charges are processed in USD and may vary based on your bank’s exchange rate.

Still need help? Email info@zainaco.com